Careers

Looking for more than just a job? At SSK, we’re building a team of passionate, creative, and driven individuals who are ready to make an impact. Whether you’re a seasoned expert or just starting out, we offer meaningful opportunities to grow, learn, and thrive. Join us—and help shape the future.

Position #1: Case Reviewer

Job Summary:
Reviews submitted identity intelligence cases, validates evidence completeness, records operational notes, and supports final verification workflow decisions.

Key Responsibilities:

Review identity verification cases and submitted evidence.
Validate completeness of documents, selfie evidence, and case metadata.
Document review notes in an audit-ready format.
Escalate incomplete, high-risk, or inconsistent cases.
Support operational quality and reviewer workflow consistency.

Preferred Experience:

Entry-level experience.

Position Details:

Shift/Work Hours: 8:00 AM – 5:00 PM (Local Time)
Preferred Location: US
Number of Openings: 1
Interview Process: 1 Technical Round and 1 Non-Technical Round
Work Schedule: 40 hours per week

Position #2: Fraud Analyst

Job Summary:
Assesses suspicious identity patterns, reviews risk indicators, supports escalation workflows, and helps improve operational fraud detection practices.

Key Responsibilities:

Review identity risk signals and fraud indicators.
Support suspicious case escalation and investigation workflows.
Coordinate with case managers and platform administrators.
Contribute to risk pattern documentation and quality improvement.
Help strengthen operational fraud review practices.

Position Details:

Shift/Work Hours: 8:00 AM – 5:00 PM (Local Time)
Preferred Location: US
Number of Openings: 1
Interview Process: 1 Technical Round and 1 Non-Technical Round
Work Schedule: 40 hours per week

Position #3: Onboarding Manager

Job Summary:
Coordinates customer onboarding, gathers business requirements, supports rollout planning, and helps customers adopt secure verification workflows.

Key Responsibilities:

Coordinate onboarding schedules and client readiness activities.
Gather business requirements and operational workflow needs.
Support training coordination and adoption planning.
Maintain onboarding documentation and client handoff notes.
Collaborate with platform operations and leadership teams.

Position Details:

Shift/Work Hours: 8:00 AM – 5:00 PM EST
Preferred Location: US (Open to India candidates working US business hours)
Number of Openings: 1
Interview Process: 1 Technical Round and 1 Non-Technical Round
Work Schedule: 40 hours per week

Position #4: Cloud Identity Engineer

Job Summary:
Supports enterprise identity, access control, cloud platform integration, and secure workflow implementation as customer environments mature.

Key Responsibilities:

Support identity and access design for enterprise customers.
Assist with secure cloud configuration and integration patterns.
Collaborate on platform authentication and authorization improvements.
Document technical implementation steps and operational standards.
Support troubleshooting across cloud and identity workflows.

Required Skills:

Deep experience with Microsoft Entra ID (formerly Azure Active Directory).
Strong knowledge of Identity and Access Management (IAM) principles and best practices.
Experience with authentication protocols including SAML, OAuth 2.0, OpenID Connect, and MFA.
Hands-on experience implementing identity governance, role-based access controls, and privileged access management.
Strong troubleshooting skills across cloud identity and access management environments.

Preferred Experience:

Experience serving as a Cloud Identity Architect or in a similar enterprise identity leadership role.
Experience integrating identity solutions across cloud environments.
Familiarity with security frameworks, compliance requirements, and enterprise access governance.

Position Details:

Shift/Work Hours: 8:00 AM – 5:00 PM EST
Preferred Location: US
Number of Openings: 1
Interview Process: 1 Technical Round
Work Schedule: 40 hours per week

Position #5: Platform Administrator

Job Summary:
Manages internal platform administrative portal operations, user lifecycle coordination, service visibility, configuration support, and governance workflows.

Key Responsibilities:

Manage administrative portal configuration and operational settings.
Support user lifecycle management and access coordination.
Monitor dashboards, service health, and operational indicators.
Assist with client environment setup and onboarding readiness.
Coordinate issue escalation, documentation, and governance activities.

Required Skills:

Experience administering enterprise platforms such as Salesforce, ServiceNow, or similar business applications.
Strong understanding of user administration, role-based access controls, and permission management.
Experience configuring platform settings, workflows, and operational dashboards.
Ability to troubleshoot platform issues and coordinate resolution across teams.
Strong documentation, organizational, and communication skills.

Preferred Qualifications:

Experience supporting SaaS, identity management, CRM, ITSM, or enterprise workflow platforms.
Familiarity with governance, compliance, and operational best practices.
Experience supporting onboarding, user provisioning, and service administration activities.

Position Details:

Shift/Work Hours: 8:00 AM – 5:00 PM Local Time (EST schedule for India-based resources)
Preferred Location: India or US
Number of Openings: 1
Interview Process: 1 Technical Round
Work Schedule: 40 hours per week

Position #6: Client Manager

Job Summary:
Owns client onboarding, training coordination, documentation management, contract handoff support, and long-term client relationship success.

Key Responsibilities:

Coordinate client onboarding and implementation activities.
Manage training schedules, documentation, and adoption support.
Support contract onboarding and client engagement workflows.
Collect client feedback and coordinate operational improvements.
Serve as the bridge between customers, operations, and platform teams.

Required Skills:

Experience in Customer Success, Account Management, Client Services, or a related customer-facing role.
Strong relationship-building and stakeholder management skills.
Excellent communication, presentation, and training coordination abilities.
Experience managing client onboarding, adoption, and engagement initiatives.
Ability to coordinate across business, operational, and technical teams to drive successful client outcomes.
Strong organizational skills with the ability to manage multiple client engagements simultaneously.

Preferred Qualifications:

Experience working in SaaS, technology, identity verification, security, or enterprise software environments.
Background supporting customer onboarding, implementation, or customer success programs.
Experience gathering customer feedback and driving continuous improvement initiatives.

Position Details:

Shift/Work Hours: 8:00 AM – 5:00 PM Local Time (EST schedule for India-based resources)
Preferred Location: US or India
Number of Openings: 1
Interview Process: 1 Technical Round and 1 Non-Technical Round
Work Schedule: 40 hours per week

Position #7: Support Operations Analyst

Job Summary:
Supports client ticketing operations, triage, escalation, SLA follow-up, knowledge updates, and customer support accountability.

Key Responsibilities:

Monitor and triage incoming support tickets.
Coordinate escalations and operational follow-up activities.
Maintain knowledge articles, support documentation, and operational notes.
Support SLA tracking, reporting, and resolution discipline.
Communicate clearly and effectively with clients and internal teams.

Required Skills:

Experience in IT Help Desk, Service Desk, Technical Support, or Support Operations leadership roles.
Strong understanding of ticket triage, incident management, escalation processes, and service operations.
Ability to assess issues and route tickets to the appropriate technical or business teams.
Experience tracking service levels, response times, and operational performance metrics.
Excellent communication, coordination, and stakeholder management skills.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

Preferred Experience:

Senior-level experience in Support Operations, IT Service Management, Help Desk Leadership, or Customer Support Operations.
Experience with ticketing platforms such as ServiceNow, Jira Service Management, Zendesk, Freshservice, or similar tools.
Experience supporting enterprise customers and coordinating cross-functional issue resolution.

Position Details:

Shift/Work Hours: 8:00 AM – 5:00 PM Local Time (EST schedule for India-based resources)
Preferred Location: India or US
Number of Openings: 1
Interview Process: 1 Technical Round and 1 Non-Technical Round
Work Schedule: 40 hours per week

Position #8: Calendar Operations Coordinator

Job Summary:
Supports client scheduling workspaces, booking coordination, reminder workflows, availability setup, and calendar operations reporting.

Key Responsibilities:

Coordinate scheduling configuration and client calendar setup.
Support appointment booking, reminders, and scheduling workflows.
Assist clients with calendar adoption and operational questions.
Document scheduling processes and client preferences.
Monitor calendar workflow quality and service outcomes.

Required Skills:

Experience similar to a virtual event manager or scheduling coordinator.
Ability to manage multiple calendars, invitations, agendas, and scheduling dependencies.
Experience with onboarding/offboarding users into scheduling systems.
Strong coordination skills across clients, teams, and time zones.
Comfort with calendar tools, scheduling platforms, and workflow automation basics.
Strong communication and client-facing support skills.

Position Details:

Shift/Work Hours: 6:30AM – 3:30PM EST
Preferred Location: Remote (India or US)
Number of Openings: 1
Training: 40 hours with documentation provided
Interview Process: 1 Technical Round and 1 Non-Technical Round
Work Schedule: 40 hours per week