Job Summary:
We are seeking a mid-level ServiceNow Developer to design, develop, and support solutions on the ServiceNow platform. The ideal candidate has hands-on experience with ServiceNow development, understands ITSM and related modules, and can work independently on moderately complex requirements while collaborating with stakeholders and senior developers. Experience working in domain-separated environments is required.

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Key Responsibilities:

• Design, develop, and maintain ServiceNow applications, workflows, and integrations.
• Configure and customize ServiceNow modules including ITSM, CMDB, Service Catalog, Change, Incident, and Request Management.
• Develop and maintain scripts such as Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer workflows.
• Build and support Service Catalog items, record producers, and approval workflows.
• Develop and maintain solutions in domain-separated environments, ensuring proper domain visibility, data isolation, and access controls.
• Configure domain-aware tables, references, and queries in accordance with ServiceNow domain separation best practices.
• Troubleshoot and resolve issues related to domain access, data visibility, and cross-domain interactions.
• Participate in platform upgrades, patches, and health scans, ensuring adherence to ServiceNow best practices.
• Collaborate with business analysts, process owners, and technical teams to gather and implement requirements.
• Document technical designs, configurations, and operational procedures.
• Support testing activities including unit testing and user acceptance testing (UAT).

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Required Qualifications:

• 3–5 years of hands-on ServiceNow development experience.
• Strong experience with JavaScript and ServiceNow scripting APIs.
• Solid understanding of ITSM processes including Incident, Problem, Change, and Request Management.
• Hands-on experience working in domain-separated ServiceNow instances.
• Strong understanding of domain separation concepts such as domain hierarchy, domain-aware tables, and cross-domain data access.
• Experience working across multiple environments (Dev/Test/Prod) using update sets and/or source control.
• Strong analytical, troubleshooting, and communication skills.

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Preferred Qualifications:

• ServiceNow certifications such as CSA (Certified System Administrator) or CAD (Certified Application Developer).
• Experience with integrations including REST, SOAP, JDBC, and MID Server, particularly in domain-separated environments.
• Familiarity with CMDB concepts and the Common Service Data Model (CSDM).
• Experience with UI Builder, Workspace, Service Portal, or related UI technologies.
• Exposure to Agile/Scrum delivery models.
• Experience supporting HRSD, CSM, or custom ServiceNow applications in a multi-domain setup.

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Soft Skills:

• Ability to work independently and manage multiple tasks across domains.
• Strong attention to detail and commitment to ServiceNow best practices.
• Clear and effective communication skills for working with both technical and non-technical stakeholders.
• Collaborative mindset with a focus on continuous improvement.